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RETURNS

 

OUR POLICY

Refunds are for faulty items only.

Returns are for wrong size only.

No returns for change of mind.

No exchanges/returns are available for items purchased on sale/discounted price, these sales are final. Note – this excludes the 10% sign up discount. You can still exchange on this.

Due to health & hygiene reasons we cannot allow returns on bottoms or bodysuits for any reason so please check the size guide carefully and contact info@claudiathelabel.com if you are still having trouble with which size to choose.

 

FAULTY ITEMS

In the rare event of a garment arriving to you in a faulty condition, please contact CLAUDIA within five days of delivery to arrange the item being sent back for review. If the garment is deemed to be faulty a full refund can be processed. The returned garment(s) must be unworn, unwashed, or otherwise unused with original swing tags attached. Refunds will only be credited to the credit/debit card of the purchaser.

 

WRONG SIZE | BRALETTES & UNDERWIRE BRAS ONLY

We all know how hard bra shopping can be so CLAUDIA is happy for you to return an item for exchange or store credit if it doesn't fit properly; but please, refer to the size guide and take the time to accurately measure yourself.

The CLAUDIA size guide has been tested on a variety of different bodies (with thanks to my girls) to have it as realistic and true as possible. However if after measuring yourself and selecting the size recommended, you believe that it is not the correct fit, you can return the item with a request to exchange or receive store credit for the garment cost to use at a later date.

Please note that if the style and size you have requested are out of stock you will be issued with a store credit for the cost of the garment only – shipping is not covered.

CLAUDIA will cover the cost of postage on exchange only (within Australia) to send you the new size. This applies to one order only.

The cost to send the wrong size back to CLAUDIA is at the customer’s expense and is non-refundable, so again, please take this into consideration and use the size guide.

It is strongly recommended that you try on your new items after a shower to avoid disappointment in returning if it is the wrong size. Please read the important information section and returns process carefully.

 

RETURNS PROCESS

Email info@claudiathelabel.com within 5 days of receiving your order to request a returns form (to reduce our paper usage we don’t include them in packages). 

Please include your order number as the subject line when requesting the returns forms. The order number was emailed to you when you placed your order. Please also provide the style, size, reason for return and confirmation that the garment is in original condition if not faulty.

Complete the returns form and send it along with your garment in the calico bag and package the item in the original mailing satchel (dual strip adhesive!) to the address provided on the returns form within 10 days of the delivery date if in Australia and 15 days internationally.

It is recommended that you use a postal service with tracking as we are unable to process a return for a lost package.

 

RETURNS IMPORTANT INFORMATION

Returned items must be posted back to the returns address within 10 days of the delivery date within Australia & 15 days internationally, or we reserve the right to refuse them and return to sender.

Returns may take up to 10 working days to be processed.

Returned items must arrive back in original condition, with original packaging (calico bags) and tags.

The garment must be unworn and unwashed.

We are unable to accept any returns on soiled or unclean garments for hygienic purposes. There must be no sign of wear or perfume, makeup etc.

Return postage and tracking is the responsibility of the customer. It is recommended you use a postal method with tracking when returning items to avoid disappointment.  

All return shipping costs are the responsibility of the customer unless the item is deemed as faulty.

We are unable to refund any duties or taxes and recommend that you contact your local customs office if you wish to claim back taxes and duties on returned orders.

Returns will not be accepted if the returns process has not been followed.

We reserve the right to return to sender any packages that do meet the requirements for returns.

If you have any questions or queries or require any further clarification please contact us.

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